Delivery Services We Use:
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Australian Shipping Options / Services |
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Australian parcels
are shipped with Australia Post and require a signature on
delivery. If you are not home your order will be held at your local
post office for pick up. Lightweight, flat rate and per item rate
items will be posted using eParcel (Australia Post parcel delivery
with online delivery tracking). |
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Australian Express Post parcels are shipped using
Australia Post next-day service. Please Note: The same processing
times apply, your order will simply arrive faster after it has been
dispatched. Visit
Australiapost.com.au and search for
Express Post to check whether you qualify for next-day delivery. |
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International Shipping Options / Services |
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International Parcels are shipped using Airmail through
Australia Post. Unfortunately no online tracking exists for standard
airmail. To view shipping information for your country, visit the
Australia Post
international shipping page.
Important Note: The United
Kingdom, European countries and some
other regions may be subject to taxes on imports from Australia. It
is entirely at the discretion of your government - visit the customs
department or government post office website for your country for
further information. |
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International Express Post
parcels arrive faster than standard airmail and basic online
tracking is available to most countries. Express post international
is still subject to each products processing time, it simply arrives
faster after dispatch. To view information about
delivery times and other regulations with regards to shipping to your country,
visit the
Australia Post international shipping page. |
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Want to Order by Mail - print out our
Order Form and send it
in with your Cheque or Money Order (Australians Only). For credit card mail
orders - print out our
Credit Card Mail Order Form
- this is for VISA and Mastercard orders for Australian customers only
who do not wish to place an order online.
Postage /
Shipping Rates Calculator - Available in our Shopping Cart
Once you add items to your shopping
cart our shipping rates popup window becomes available. Simply choose your
country from the list of countries and your delivery options and postage rates
will be shown. Popup blockers must allow the window to pop up if you wish
to preview your shipping costs prior to checkout.
Important Notes About International Orders:
Shipping is based on the total weight of your order and destination zone.
Customs Information: Any shipping method
we use may take
longer depending on the customs practices in your country. If your parcel is
chosen to be inspected by the Customs Department in your country, that could add a few days
(or more in some cases) to the arrival time of your order. This is unavoidable
and completely at the discretion of your local government.
International Customs Charges:
Customs and tax charges vary from country to country,
many countries do not charge tax on Australian shipments for the order values we
usually ship out. At Australian Native T-Shirts we fill out
the appropriate customs information required by law when orders are shipped overseas - please be sure to consider your local tax & customs
laws before ordering from Australian Native as we cannot be held responsible for
any tax or duties charged by your local government on delivery.
International Shipping Insurance:
If you are concerned about buying from far off
Australia, please
purchase shipping insurance by
adding it to your shopping cart with your other items. Shipping insurance is
optional for small orders but it covers your order for up to $150 AUD.
Buying from Overseas and
Need help ordering? Read
our
How To Order Guide.
This guide may also be helpful for Australian
customers paying by credit card.
Returns & Exchanges:*
We offer refund of purchase price only minus a restocking fee of 15%
- postage and handling will not be refunded. Goods must be returned in good
order within 14 days before a refund will be given. All orders are checked for
breakages before they are shipped. We are not responsible if you order the
incorrect item or size - please make sure you have ordered the items and sizes you want
when you are completing checkout.*We
reserve the right not to accept returned items if there is nothing wrong with
the item, if you have chosen the incorrect size, if you have simply changed your
mind or if damage occurs after the item is worn or washed - please order with
care.
Exchange Policy:
Items from The Mountain and Liquid Blue brands cannot
be exchanged if the incorrect size is chosen - our size selections list the measurements of each item clearly and it is your
responsibility to choose the correct size for you - if you require further
measurements prior to purchase simply email us.
Australian Made Planet Earth,
Gooses, Churinga, Samsousan and other Australian garments can be exchanged as long as you
pay the postage in returning it to us and include a self addressed post satchel
or postpak for the new garment to be sent to you. International exchanges
must arranged in advance via email as we require you to pay for shipping before
we can send your exchange item to you.
Any
exchanges must be arranged via e-mail before you send the item/s back to
Australian Native T-Shirts.
Want to know the Status of your Order? Login
to Your Account here:
http://www.australian-native.com.au/login.php and check the status of
your order from your Australian Native T-Shirts account. Email addresses and
passwords are case sensitive, if you cannot log in, choose the forgotten
password option and a new one will be emailed to you.
All products on this
website are offered by:
Emily McIvor (Owner), Donna McIvor & Sam
McIvor (Managers)
Australian Native T-Shirts
Duke St Forestville - 2087
NSW Australia Office Only - No Trade
Business Hours: Monday to Friday Only
9:30am to 5pm EST (Sydney Time is GMT +
10:00)
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