Shipping & Returns Information
Information about Deliveries from Australian Native T-Shirts
Australian parcels (with Regular Post) are shipped with Australia Post and usually don't require a signature on delivery. Larger orders will be sent with signature required and if you are not home your order will be held at your local post office for pick up. Lightweight, flat rate and per item rate items will be posted using eParcel (Australia Post parcel delivery with online delivery tracking).
Australian Express Post parcels are shipped using Australia Post next-day service. Please Note: The same processing times apply, your order will simply arrive faster after it has been dispatched. Visit Auspost.com.au and search for Express Post to check whether you qualify for next-day delivery.
International Parcels are shipped using Airmail through Australia Post. Unfortunately no online tracking exists for standard airmail.
Important Note: The United Kingdom, European countries and some other regions may be subject to taxes on imports from Australia. It is entirely at the discretion of your government - visit the customs department or government post office website for your country for further information.
International Express Post parcels arrive faster than standard airmail and basic online tracking is available to most countries. Express post international is still subject to the processing time, it simply arrives faster after dispatch.
Important Notes About International Orders:
- Shipping is based on the total weight of your order and destination zone.
- Customs Information: Any shipping method we use may take longer depending on the customs practices in your country. If your parcel is chosen to be inspected by the Customs Department in your country, that could add a few days (or more in some cases) to the arrival time of your order. This is unavoidable and completely at the discretion of your local government.
- International Customs Charges: Customs and tax charges vary from country to country, many countries do not charge tax on Australian shipments for the order values we usually ship out. At Australian Native T-Shirts we fill out the appropriate customs information required by law when orders are shipped overseas - please be sure to consider your local tax & customs laws before ordering from Australian Native as we cannot be held responsible for any tax or duties charged by your local government on delivery.
Processing times: Most orders of Australian items process within 1-3 days of the order being placed on our website, public holidays in NSW may alter the processing time. The exception is products from The Mountain Brand - these are special order products and require 4-5 business days processing time. If there is any sort of delay with processing, we will notify you.
Our Return and Exchange Policies
Return & Exchange Policies: We offer refund of purchase price minus a 10% restocking fee. Postage and handling costs cannot be refunded. Items must be returned in good order within 14 days before a refund will be given.
Important: If a Free Shipping option is used and you wish to return an item or items, the actual shipping cost will be deducted from your refund. Free Shipping is currently available for orders of $150 or more Australia wide (October 2017).
All orders are checked for breakages / faults before they are shipped – however please contact us to discuss if there is a problem with your item that we may have missed or if you think damage has been done in transit. Any damage done in transit will need to be reported by the customer to Australia Post.
Please take care when ordering when it comes to t-shirt sizing as sizes do differ quite a lot between styles or brands - chest measurements are always the best guide to size of a t-shirt. Chest measurements provided represent the shirt and not the measurements of your body.
General Exchange Policy: Garments can be exchanged upon availability for a different size as long as they are in new, unwashed and unworn condition. Please check individual garment sizes before returning the items as sizing varies between the manufacturers. The buyer is responsible for the delivery costs both ways in a size exchange.
All exchanges must take place within 30 days of your order leaving our warehouse.
Australian customers: You must include a self-addressed prepaid post satchel / postpak for the new item to be sent to you. Please provide clear instructions so we can send the new size back to you. Contact us to arrange an exchange before sending anything back.
Sale Items or Mates Rates items CANNOT be exchanged or returned as all sales are final on discounted products.
International exchanges: Please arrange a foreign exchange in advance via email as we will require you to pay the shipping costs before we can send your exchange item to you. We also need you to include clear instructions in the return package so there is no mistake when we send you the new sizes.
Please note: Under no circumstances can we accept the return or exchange of body jewellery due to health and safety regulations - please choose your body jewellery carefully.
Any returns or exchanges must be arranged via e-mail before you send the item/s back to Australian Native T-Shirts.
All products on this website are offered by:
Australian Native T-Shirts
63 Duke St Forestville 2087
Office Only - No Trade - No Wholesale
Business Hours: Monday to Friday Only
10am to 4pm EST (Sydney Time is GMT + 10:00)